Table of Contents
Job Title: NDIS Support Worker in Melbourne
Position Summary
The Disability Support Worker is responsible for implementing training and support services aimed at maximising the living, employment, social and recreational skills of people with a disability. Community inclusion, independence, decision-making, and personal choice should be promoted through these supports, with a focus on individual needs.
Skills and Personal Attributes:
- Clear and effective communication skills and the ability to establish a professional relationship with participant and their families.
- Attention to detail and accuracy in record management.
- Flexibility to work over a 7-day roster and the availability to work overnight shifts or attend training or meetings as required.
- Strong knowledge of safety within a community setting.
- Demonstrated qualities of resilience, empathy, integrity and compassion.
- Excellent time management and organisational skills.
- Client-focused and person-centred.
- Commitment to social inclusion and valuing difference and diversity.
Key Accountabilities and Duties of a Support Worker
- Support clients in participating in age-appropriate activities and tasks, including employment, in-home support, and community access.
- Support clients in accessing activities and outings in the community.
- Provide direct care assistance to each client in accordance with their service plan and as directed.
- Work in accordance with the medication administration policy, work health and safety procedures and client rights, including privacy and confidentiality.
- Monitor the safety and well-being of the clients and report any concerns to the Manager.
- Provide 1:1 or small group training and support in response to individual client needs.
- Ensure completion of appropriate documentation. Relevant information on support provided is to be recorded in client notes and communication books as required.
- Participate in the support planning process for individual clients and monitor outcomes.
- Work with clients, their families/carers, relevant case managers, and other professionals to support the clients’ individual goals.
- In conjunction with other staff members, assist in developing, implementing, and evaluating training and behaviour programs to attain identified individual goals.
- Ensure that all programming undertaken is appropriately maintained, documented and reviewed.
- Assume the role of key worker for designated clients, including the preparation of a monthly report on client progress.
- Liaise extensively with other staff to ensure the overall smooth and consistent running of the service.
- Report regularly to their line manager.
- Actively contribute to a team environment through open communication, participation in regular staff meetings, planning processes and policy review.
- Provide backup and support to other staff as necessary.
- Participate in Performance Development meetings to identify ongoing training and support opportunities.
- Notify the service if unable to work rostered shifts, with as much notice as possible.
- Clients receive appropriate levels of support essential to promote and maintain independence and participate in age-appropriate activities.
- Ensure all clients receive a high level of care and support.
- Provide personal care to clients in a caring and supportive way.
- Demonstrate service procedures are followed with documented evidence.
- Comply with all internal policies and procedures.
- Ensure accurate records that demonstrate clients have received correct medical and dietary intakes as prescribed by medical practitioners and as per service policy and procedures.
- Maintain a high level of communication with the Director , including advising of any potential risks to clients or the organisation.
- Comply with mandatory training in WHS, Manual Handling, Medication and Infection Control every year.
- Comply with the NDIS Code of Conduct to support participants in ways that are respectful and inclusive.
- Coach and build confidence in participants to develop the skills they need, such as cooking, budgeting, and shopping.
- Provide personal care, such as showering, dressing or other tasks, responding flexibly to participant preferences.
Qualifications, Skills and Experience
Qualifications:
- Minimum Certificate III in Disability or Individual Support.
Experience:
- Experience in supporting people with disability.
- Experience in manual handling (desirable).
Other Requirements
- Current Working with Children Check.
- First Aid Certificate or willing to obtain one.
- CPR Certificate or willing to obtain one.
- Manual Handling Certificate or willing to obtain one.
- Medication Administration Certificate or willing to obtain one.
- Immunisation evidence (COVID-19 and Flu).
- Current Driver’s Licence and the ability to travel locally.
- Compulsory third-party insurance on private vehicle (to be used for work purposes).
- Right to Work in Australia.
Key Performance Indicators
- Demonstrates a genuine personal commitment to striving towards continued organisational improvement.
- Listens and responds to client/service needs within organisational guidelines.
- Handles stressful and adverse situations.
- Contributes and works openly and with confidence to other team members in a respectful and sensitive manner.
- Recognises internal and external feedback (be it positive or negative) as an opportunity for growth.
- Shares a sense of accountability and responsibility.
- Demonstrates a genuine interest in personal and professional development.
- Read more about the service from NDIS
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